Terms of Service

These Terms of Service form a binding agreement between you and BAGADI LLC, which operates the BQuick platform. By creating an account, submitting a request, or using any part of the service, you confirm that you have read, understood, and accepted these Terms.

You must be at least 18 years old, or the age of majority in your jurisdiction, and legally able to enter into a contract. If you use BQuick on behalf of a company, you confirm that you are authorised to bind that company to these Terms.

We may revise these Terms as the service evolves. The Effective Date at the top of this page always reflects the current version. Continuing to use BQuick after a revision takes effect means you accept the revised Terms; if you do not accept them, stop using the service and contact us to close your account.

BQuick is a cross-border logistics platform connecting the United States and Côte d'Ivoire. We receive, handle, consolidate, and ship goods on your instructions, and we purchase goods on your behalf when you ask us to.

• Package forwarding — you ship to the address we assign you, and we forward the goods onward to you.
• Shop For Me — you tell us what to buy, we purchase it on your behalf, then ship it to you.
• Shipping from Abidjan — we send goods outbound from Côte d'Ivoire.
• Consolidation and storage — we combine several packages into one shipment to reduce cost.

BuyLow is a separate business also operated by BAGADI LLC. It is an Abidjan marketplace with its own terms, its own prices, and its own order history. These Terms do not govern BuyLow purchases, and nothing you do on BuyLow changes your rights or obligations here.

You need an account to use BQuick. You may register with an email address or a phone number, and you are responsible for everything done through your account.

You must give us accurate identity, contact, and address details, and keep them up to date. Customs declarations, delivery, and billing all depend on this information being correct; inaccurate details can cause delays, seizure, or extra charges that remain your responsibility.

Keep your password and one-time codes confidential. Tell us immediately if you believe someone else has accessed your account. We will never ask you for your password.

Our staff can perform actions on your behalf when you ask us to — submitting a request, correcting a detail, or recording a payment. Such actions are recorded and attributed to the staff member who performed them, and they bind you exactly as if you had performed them yourself.

A Shop For Me request has two distinct phases. First we buy the goods for you. That phase ends when we mark the request as purchased. Only then does the second phase begin, in which the goods are received, weighed, and shipped to you like any other package.

The price you enter when you submit a request is an indication of what you expect to pay. It helps us find the right item; it is not the price you will be billed and it is not used in any later calculation.

The price we record when we purchase the goods is the price that governs. It reflects what the item actually cost, including the seller's own taxes, fees, and shipping to our facility. Prices at retailers change, and stock, promotions, and options vary between the time you ask and the time we buy.

By approving a Shop For Me request you authorise us to purchase the described item on your behalf up to the approved amount. We are not obliged to complete a purchase, and we may decline a request for any lawful reason.

If an item is unavailable, discontinued, or materially different from what you described, we will contact you before purchasing. If we cannot reach you, we may cancel the request rather than buy something you did not ask for.

The forwarding address we assign you is for your own goods. Do not share it, resell access to it, or use it as a business return address without our written agreement.

Declare incoming packages before they arrive, with an accurate description, value, and category. The declaration is what we use for customs, insurance, and pricing.

When goods arrive we record, weigh, and photograph them. Our records of weight, dimensions, condition, and quantity at reception are the ones used for billing and for any later claim.

Maintaining an active forwarding address carries a weekly fee, charged only while the address is active. The current amount is shown in your account before you activate the address.

Shipping charges are calculated from the chargeable weight of the goods, the category they fall into, and the service you choose. Additional charges may apply for consolidation, special handling, storage beyond the free period, or services you request.

Chargeable weight is derived from the weight measured at reception, rounded according to the published rule for the service. Weights are recorded and shown in kilograms throughout.

Cross-border charges are set and billed in United States dollars. Amounts may also be displayed in CFA francs for convenience, using an indicative rate that we set. That CFA figure is a reference only — the dollar amount is what is owed, and the rate at which you actually convert money is a matter between you and your bank or payment provider.

Any figure shown before goods are received is an estimate. The charge becomes final when the goods have been received and priced.

A bill is prepared before it is payable. Once we confirm a line, the amount is fixed and due; until then it may still change as goods are received and priced.

You may pay a confirmed bill in as many instalments as you wish, at any time, until it is settled. Each payment is recorded against the bill and the outstanding balance is always visible in your account.

Uploading proof of payment is our primary payment method. Where card or mobile money payment is offered, it is an additional convenience. A payment made by proof of payment is recorded once we have verified it.

Payment and delivery are independent. Goods may progress through handling and shipping while a balance remains outstanding, and paying in full does not by itself advance a shipment. We may, however, decline to release goods while an amount is unpaid.

You remain responsible for the full outstanding balance on your account, including charges that arise after goods have been delivered, such as customs adjustments or fees passed on by a carrier.

Refunds, credits, price corrections, and currency adjustments are reviewed and settled by our team. Contact us with the details and we will investigate.

The platform never issues a credit automatically. A correction appears on your account only once a member of our team has reviewed and recorded it, which means an apparent discrepancy is a reason to contact us rather than to assume a refund is in progress.

If you dispute a payment with your bank or payment provider, tell us as well. We record disputes and respond to them, and we may suspend handling of your goods until the dispute is resolved. Charges reversed without cause remain payable.

You may not send, ask us to buy, or ship anything prohibited by the law of the origin country, the law of Côte d'Ivoire, or the rules of the carriers we use. This includes, without limitation:

• Weapons, ammunition, explosives, and their components or replicas
• Illegal drugs, controlled substances, and drug paraphernalia
• Flammable, corrosive, radioactive, toxic, or otherwise hazardous materials
• Counterfeit goods and items that infringe someone else's trademark or copyright
• Currency, bearer instruments, precious metals, and unset precious stones
• Live animals, human remains, and biological or medical samples
• Obscene material, and anything whose possession or distribution is a criminal offence
• Any item requiring a licence or permit that you do not hold

We may refuse, hold, return, surrender to the authorities, or safely dispose of any prohibited or restricted item, without refund. You are responsible for any fine, penalty, storage cost, or damage arising from sending or asking us to buy such an item, and we will report to the authorities where the law requires it.

Goods crossing a border are subject to inspection by the authorities of the origin and destination countries. You are the importer of your goods and are responsible for the accuracy of what is declared about them.

Customs duties, import taxes, inspection charges, and any other levy imposed by an authority are your responsibility and are payable in addition to our charges, whether they are billed at the time of shipment or afterwards.

Goods may be inspected, held, or seized by customs or by law enforcement. That is outside our control. We will tell you what we know and provide reasonable assistance, but we are not liable for goods held or seized, and our charges for work already performed remain payable.

Customs procedures can delay a shipment by an unpredictable amount. Delays caused by inspection are not a failure of our service.

We handle your goods with reasonable care and are responsible for loss or damage that occurs through our own fault while the goods are in our possession.

Except where the law does not allow it to be limited, our total liability for any shipment is limited to the lower of the declared value of the goods and the amount you paid us in respect of that shipment.

We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of use. Nor are we liable for loss or damage caused by inadequate packaging by the sender, by the inherent nature of the goods, by an act of a third-party carrier or public authority, or by an event outside our reasonable control.

Tell us about loss or damage within 7 days of delivery, or within 30 days of the expected delivery date if goods do not arrive, and keep the packaging and any evidence. Claims made after these periods, or where the evidence has been discarded, cannot be assessed properly and may be declined.

Goods that remain uncollected after we have notified you and a reasonable period has passed may be treated as abandoned. Before that happens we will attempt to contact you using the details on your account.

We may retain goods against an unpaid balance. Where goods are abandoned or a balance stays unpaid despite our attempts to contact you, we may dispose of the goods and apply any proceeds to what you owe.

We may suspend or close an account that is used unlawfully, that repeatedly breaches these Terms, that involves prohibited items, that shows signs of fraud, or where an amount stays unpaid after we have asked for it.

Suspension does not cancel what you already owe, and it does not remove our obligations in respect of goods we hold for you. You may close your account at any time; charges for services already performed remain payable.

How we collect and handle your personal information is explained in our Privacy Policy, which forms part of these Terms.

These Terms are governed by the laws of Texas, United States, without regard to conflict of law principles. This does not deprive you of the protection of mandatory consumer rules that apply where you live.

Please contact us first — most issues are resolved that way. If a dispute cannot be resolved, it will be subject to the courts of Texas, United States, except where applicable law requires otherwise.

BAGADI LLC · 5900 Balcones Drive, Austin, TX 78731, United States · Email: support@gobquick.com · Website: https://bagadi.net